Reservation of activities in asturias.com
Asturias.com is an online platform where various active tourism companies offer advance booking of some of their services and adventure activities, always under a simplified online contracting system and with all legal guarantees.
Asturias.com is the official booking platform of the Principality of Asturias, registered under number CR.83.AS. However, it is the adventure companies and agencies associated with this platform that receive payment for bookings and are ultimately responsible for organizing and carrying out the activities , always with the necessary support of their facilities, infrastructure, resources, and qualified technical staff. For greater user satisfaction and peace of mind, Asturias.com only adds to its platform active tourism companies that have been proven to offer high-quality and safe services. These companies are all registered with the Principality of Asturias' Register of Active Tourism Companies , meticulously comply with all current regulations in the sector, and hold the required insurance policies for added customer confidence.
Regarding failed bookings, and although refunds are handled directly by the active tourism companies associated with each particular activity, Asturias.com will oversee the online booking process and, where applicable, the refunds for cancellations, to prevent any undesirable circumstances for either party.
The online sections where the client makes and finalizes the reservation of the activity offer clarity in the process and in the details related to each adventure activity.
- They make clear the basic price of the service and any other promotional or discounted rates. The price includes the necessary material, both individual and collective, and assistance insurance with coverage in case of illness and accidents.
- Once the reservation is formalized, they receive an email with the receipt of your reservation, in addition to the telephone number and contact information of the adventure company in charge of carrying out the activity so that you can clarify any circumstance.
- Most of the active tourism companies present on our platform have the seal of quality "Traveller's Choice" from Tripadvisor:
- In case of reservations without an agreed date or reservations-gift, the activity can be redeemed at any time during the current year, but the client must contact the company in charge with 48 hours in advance to check availability.
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Cancellations and refund of the reservation
For most day activities, unless otherwise specified in the activity's description, a full refund is guaranteed if the cancellation is made 5 days prior to the scheduled date (a 5% online processing fee will not be refunded). Customers may also choose to postpone or replace their booking with another activity if they agree. After the aforementioned 5-day period, refunds will only be issued for exceptionally justified reasons. Finally, if the customer does not arrive at the establishment before the scheduled time, the booking will be considered cancelled and the customer will be required to pay the full amount.
Important note: For "tour" type activities , which are usually carried out over several consecutive days and often include accommodation, refunds are subject to different deadlines, and in case of cancellation, a refund will only be guaranteed if the company is notified more than 10 days in advance (even 15 days or more; the specific days are specified for each activity).
The refund of money for cancellation of the activity , due to extreme weather conditions or other force majeure factors that prevent the company from carrying out the activity, will always be made without any condition, with the full refund of the reservation payment, including management costs.
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The client is obligated to inform the organizer of any pregnancy, paraplegia, or cardiovascular disease before booking any activity. They also agree not to be under the influence of alcohol, drugs, or any other medication that may impair their ability to react.
To participate in water activities it is essential to know how to swim.
Minors must have authorization or be accompanied by a responsible person.
In any case, and especially for advanced level activities, active tourism agencies may choose to carry out a preliminary test and reserve the right of admission.
In many cases, the commitment of the adventure company begins with the contracted activity, so it is the responsibility of the client to transport it to the facilities or to the place where the activity begins, if applicable.
From the confirmation of the reservation, the client will expressly assume all of these General Conditions. In the event that a person registers another / s, he / s assumes in his / s name of her / s each and every one of these «General Conditions».
